“ITIL® is a Registered Trade Mark of AXELOS Limited”

ITIL is not an end in itself, and for this reason all projects and consultancy services always contain principles of ITIL within them. ITIL is built on the experiences and recommendations of experts, and as a professional in this field I am commissioned to make my experiences available to all. ITIL is an approach that takes a holistic view of IT, that individual processes function as a part of a complete IT system, indeed even as part of an overall operation. Considering these only in isolation is, in my opinion, grossly negligent.

Project contents

• Introduction and customisation of request fulfilment
• Introduction and customisation of incident management
• Introduction and customisation of change management
• Introduction and customisation of problem management
• Introduction and customisation of knowledge management
• Introduction and customisation of service level management
• Introduction and monitoring of supplier management
• Introduction and customisation of service asset and configuration management
• Introduction and customisation of application development
• Introduction and customisation of release and deployment management
• Introduction and customisation of service validation and testing
• Introduction and customisation of ITSM Suite BMC
• Introduction and customisation of ITSM template Omnitracker
• Designing and implementing new good practice processes
• Capability and availability management analyses
• Demand management analyses
• Business relationship analyses

Development/certification

• ITIL Foundation v3
  Focus: Methodology
  Period: 05/2012
• ITIL v2
  Focus: IT Service Manager v2
  Period: 08/2010
• ITIL v2
  Focus: Foundation
  Period: 2004