I have frequently worked on Omnitracker topics since 2008, partly due to my own projects but also through the support of my colleagues and employees in my time as senior consultant. With Omnitracker you obtain a product that can be easily and readily installed and adapted. Simple adjustments do not require specialist programming knowledge and can often be carried out by internal administrators not working on a full-time basis.

Project contents

• Server installation
• Introducing the ITSM tool template
• Expansions and adjustments to screens
• Customising authorisations
• Importing master data
• Creating client capacity
• Reporting
• Adapting the e-mail inbox
• Creating templates
• Connecting external ticket tools via mail
• Server upgrade
• Changing databases
• Performance analyses
• Troubleshooting and internal support
• Customising standard scripts
• Incident management
• Workflow management
• Service fulfilment

Development/certification